Friday, October 26, 2012

Hurricane Sandy: What Homeowners Need to Know - Smartmoney.com

It's hard to say which causes homeowners more anxiety: the radar images tracking Hurricane Sandy's path up the eastern seaboard or the pages of confusing legalese that makes up their home insurance policies.

The biggest financial pitfall homeowners hit by a hurricane face, experts say, is how insurers define wind damage and flood damage. The insurance industry classifies wind damage as a direct result of a hurricane or tropical storm, but flood damage is more complicated, according to a spokesman for the National Association of Insurance Commissioners. "This was a concern after Hurricane Irene," he says. "The big question is whether it's flood or non-flood." Navigating that distinction has caused tremendous delays in processing insurance claims from previous storms, he says.

Of course, some of the confusion over claims comes from people not understanding their coverage in the first place. That goes for renters as well as owners. For instance, the building owner -- or the owner's insurance company -- is responsible for paying for damage to an apartment building or condo, but tenants that don't have renters insurance are not covered if there is damage to their belongings. Experts advise that consumers contact their company before the storm hits for emergency numbers, and photograph and document all their valuables now.

But there is a possible upside for homeowners in the path of the storm. If Hurricane Sandy is downgraded to a tropical storm before it makes landfall -- as happened with Hurricane Irene last year -- policyholders with wind damage should not have to pay out a pricey hurricane deductible. This could be a big savings for those who live in coastal areas, most of whom are required to pay a mandatory hurricane deductible, experts say. Some insurers have raised those deductibles from 1% or 2% to as high as 5% -- dramatically adding to out-of-pocket costs for policyholders.

What's more, insurance companies have learned lessons from the far more devastating Hurricane Katrina in 2005, experts say, when many policies took months to process. Insurance companies in the northeast will be deploying "catastrophe teams" -- thousands of extra customer-service reps and claims adjusters -- to deal with the spike in expected claims from householders in the path of storm, says Roseanne Placey, a spokeswoman for the Pennsylvania Insurance Department, the agency that regulates the insurance industry in that state.

Remember, remember to check home insurance before bonfire night - MyFinances.co.uk

Bonfire night is fast approaching and with it the biggest home insurance risk of the year.

Bonfire night results in the highest number of home insurance claims of any night of the year and the risk extends to cars and personal injury as well as buildings and contents home insurance.

If you are hosting a bonfire party then you need to be aware of the personal liability insurance risks and rules as well.

In this guide we will outline how you can reduce the risks to your property and your person and the people you are with as you celebrate Bonfire Night.

I can say that I am a fairly good guide to this subject as I live near Lewes, East Sussex, which has the biggest and oldest set of Bonfire Night celebrations in the UK and having attended at least 20 times in the past 30 years and seen and heard all sorts of stories as to the potential dangers of Bonfire Night, I can tell you that the risk certainly exists.

Insurance risk

There are always a small percentage of homes that get damaged by fireworks and research shows that the risk of burglary to the home or vehicle increases by around 25 per cent on November 5th.

November traditionally has the second highest number of claims for fire damage, only beaten by December when the UK collectively attempts to wire up Christmas lights.

Parties and celebrations

If you are planning to host a fireworks party at home, you need to consider the risk of injury or damage to your guests and make sure you are covered. Over 6,000 people are injured and treated for firework accidents each year, with half of these injuries happening to children under the age of 16.

You need to check that your home insurance policy is up to date and that you have adequate personal liability cover for yourself, your home and the people who attend the event. If someone was injured, you could be liable for any injury or damage if you are not covered by insurance.

Read the small print

Before you organize the firework party, it is vital you read the small print of your home insurance cover and make sure you have sufficient personal liability protection.

Most buildings and contents insurance policies will provide sufficient cover if your property or possessions are damaged by a bonfire or firework.

However, make sure your home insurance policy also covers garden equipment, furniture and other valuables. Sheds, fences and greenhouses are usually covered by buildings policies but other contents in your garden may not be covered.

Protecting your home

The risk of burglary increases on November 5th. If you are going out for the evening, close the curtains but leave a few lights on so that it looks as if someone is at home.

Make sure all doors, windows and outbuildings have been locked. If your home is fitted with a burglar alarm, make sure you switch it on before you go out. Test your smoke alarm to ensure it is working.

Protecting your family

If you are hosting a fireworks party, nominate a responsible, non-drinking parent, preferably yourself if it is on your property, to be in charge of lighting the fireworks. Keep fireworks sealed in a container and away from children.

There are no laws against having a bonfire on your property but it makes sense to keep it away from sheds, hedges and other things that may catch fire.

Let your neighbours know in advance, or better still, invite them. They are much less likely to complain.

Last year a Mr Metcalf had a bonfire in his garden last year. Despite taking all the necessary precautions and building the fire 30 metres away from his house an ember from the fire was blown into his dog kennel. Unfortunately the kennel was attached to an out building in which a number of goods that he collected for charity events were kept.

Mr Metcalf noticed immediately and was able to extinguish the flames with a fire extinguisher but a significant amount of damage had already been done to the outbuilding and to the contents in it. Fortunately no one was harmed in this fire but it was a shock to Mr Metcalf how quickly the fire took hold and how much worse the damage could have been if he hadn't been able to control it.

Selwyn Fernandes, Managing Director of LV= home insurance, said: "Whether you are having a bonfire to get rid of garden waste of just for fun it's important to think about the dangers involved when lighting a bonfire. Fire spreads quickly and so positioning your bonfire away from any buildings or trees is essential."

If you are out at a fireworks display or bonfire keep an eye on the people you are with, especially children. At some bigger processions the streets can become very crowded and it is easy to lose someone. Watch out for stray lit torches and fireworks that are left on the street. If you are watching a bonfire, don't get too close.

Protecting your garden and car

Put valuable garden ornaments or plant pots inside a locked shed or other outbuilding. If you have a gate to your garden, make sure you lock it before you go out. If possible put your car away in a locked garage or on the drive. If that is not possible consider parking away from the main street. Always lock your car and set the alarm if you have one.

Safety tips for handling fireworks

Always read the instructions carefully and never return to a firework after it has been lit. There are a lot of inferior products around. To make sure you get fireworks that conform to safety standards only buy fireworks marked with the British Standard Kitemark BS 7114. This also means that the fireworks are likely to be of a better standard than the fake ones that are available.

Never use petrol to help get your bonfire going and make sure you build the bonfire in a space away from any buildings, fences or hedges. You should also try and make sure that no fireworks are thrown onto the bonfire.

Bonfire night and pets

Make sure your pet is worn out by exercising it on the day. This will help it get to sleep easier.

Close the curtains and try and create a natural den, a place that an animal would make for if it was scared.

Dr Scott Miller from Tesco Pet Insurance said: "We have noticed a clear spike in owners seeking advice before bonfire night, as well as in the incidence of stress-related injuries in the days after.  Noise phobia in animals can worsen from year to year so it is especially important that pet owners do all they can to help support their animals through the bonfire night period."

Andy Woodward, Sheriff's Deputy, Loses Homeowners Insurance Because He ... - Huffington Post

Dogs may be a man's best friend - but not necessarily when that man is a sheriff's deputy in Nebraska.

Last week, American Family Insurance informed Douglas County Sheriff's Deputy Andy Woodward that his homeowners insurance would be terminated because he takes care of a police dog.

The county initially argued American Family was barking up the wrong tree -- all its police dogs are insured by a separate policy, and according to the Omaha World-Herald, Woodward has to live with the police dog as part of his job.

Despite these arguments, Woodward received a letter shortly after an insurance company worker visited the deputy's home. It read, "Due to the additional liability exposure of your police dog, we are unable to continue your homeowner coverage."

American Family says that its decision rests on its belief that the pooch, Diezel, counts as an attack dog. Diezel is a Belgian Malinois and doesn't qualify as one of the company's "prohibited breeds" (pit bulls, Rottweilers, etc.), but the company believes his high degree of defense training increases the likelihood he could bite someone.

"We regret this situation occurred," added American Family spokesman Steve Witmer in an emailed statement to The Huffington Post. "American Family Insurance supports law enforcement and pet owners. Mr. Woodward was a long-time customer of American Family Insurance, and we wanted to continue that relationship."

"With the appropriate information regarding Douglas County's liability insurance coverage, we would have and will renew coverage. We care about Mr. Woodward and all law enforcement officers and are working to resolve this matter going forward."

American Family estimates around 2 percent of the U.S. population suffers a dog bite every year, or about 4.7 million people.

"It's a big issue. Dog bites, or dog attacks, are the largest single cause of homeowners' claims since the 1990s," explained an American Family spokesman to Consumerist.

PHOTO of Woodward and Diezel:
andy woodward police dog insurance

Also on HuffPost:

Thursday, October 25, 2012

Home insurance company drops officer because of - Police News

By Margery A. Beck
Associated Press

OMAHA, Neb.  — A Nebraska sheriff's deputy is being dropped by his home insurance company, who says the police dog he keeps at his Omaha home is a risk it is not willing to bear. And the head of the nation's largest police union warns American Family Insurance Co. to prepare to be shunned by its 325,000 members.

Douglas County Deputy Andy Woodward, 36, said he learned this summer after the insurance company conducted its annual inspection of his home that American Family was considering ending his homeowner's policy because he cares for his K-9, Diezel — considered an aggressive dog by the insurance company, because it's trained to attack on command.

Woodward said he informed his agent that the county carries liability insurance for the dog and thought the matter was settled. But American Family sent him a letter this month, informing him his policy would end on Dec. 19 "due to the additional liability exposure of your police dog," the document reads.

"It was just like a slap in the face," said Woodward, who is required by the sheriff's office to keep the 4-year-old Belgian Malinois at his home. "I'm going to get dropped from my home insurance for this?"

Steve Witmer, a spokesman for American Family, called the cancellation "an unfortunate misunderstanding," saying the company expected the deputy to provide confirmation that Douglas County held liability insurance on the dog.

Woodward is the fourth law enforcement officer in 33 years to have his homeowner's policy canceled because of the presence of a police dog, Witmer said. In all the cases, except for Woodward's, American Family continued coverage because proof of liability coverage on the K-9s was shown, he said.

Dropped coverage for dog ownership is rare, said Bruce Ramge, director of Nebraska Department of Insurance, only three complaints filed in Nebraska over the last 10 years.

"This is the first time I've heard of this occurring with a law enforcement officer," said Ramge, who noted American Family was "within their legal rights."

Witmer said American Family's underwriting guidelines list certain types of dogs as being ineligible for homeowners' insurance, including certain breeds deemed to be aggressive, such as Akitas, American pit bull terriers, chows, Rottweilers and any kind of wolf hybrid.

"We also will not sell a new policy to customers who own a trained guard dog or attack dog," said Witmer, noting that a police dog would fall under that definition. He also said American Family has no plans to drop coverage on every law enforcement officer who cares for a police dog.

The director of the National Fraternal Order of Police isn't swayed.

"We don't view it that way. They don't call us a union for nothing," Jim Pasco said. "The idea that they can cherry-pick among our members and decide who's worthy of their insurance based on whether they like the dog or not is at variance with common sense."

Pasco said this is the first time in his 46 years of law enforcement and union work he has heard of a K-9 officer losing his coverage because of keeping a police dog at home.

"You would think that insurers would want police officers with all of the equipment that they're provided with to protect individuals — whether its dogs or firearms or whatever — in the neighborhood," Pasco said.

Witmer, however, says dog bites account for the largest percentage of homeowners' liability claims, so American Family determined years ago that it would not write policies for owners of what the company considered to be dogs likely to bite.

"We look at it as not expecting other customers to subsidize people who chose to own aggressive dogs," Witmer said.

But Woodward said his drug-sniffing and patrol dog will attack only at his command and undergoes eight hours of training a week to keep him familiar with his commands and ensure that he's obedient.

"He knows that what I say goes, and he doesn't act on his own," Woodward said.

Asked if American Family would have retained Woodward's coverage if he had shown proof of liability coverage after receiving the Oct. 15 cancellation notice, Witmer said Wednesday that he wasn't sure.

"I don't know if at that point that it would have been possible," he said. Several hours later, Witmer released a statement saying that with documentation of Diezel's liability insurance, "we would have and will renew coverage."

"We care about Mr. Woodward and all law enforcement officers and are working to resolve this matter going forward," the statement said.

Woodward, however, won't be going back to American Family. He said he already has new coverage from a different company. And other law enforcement officers could soon follow suit, Pasco said.

Associated PressCopyright 2012 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

"It's a quid pro quo world," he said. "I have two (Labrador retrievers), and the only thing I wish is that I had American Family Insurance so I could drop them."

Copyright 2012 Associated Press

Jump in title insurance cost pinches homeowners looking to sell, refinance - 77Square.com (blog)

Title insurance underwriters doing business in Wisconsin have just made it a lot more expensive to refinance or sell a home.

"I've heard complaints from people all over the place, in all corners of the state," says Tom Larson, chief lobbyist for the Wisconsin Realtors Association.

On Aug. 24, Fidelity National Title Insurance Co. and Chicago Title Insurance Co., which Fidelity owns, filed rate increases effective Oct. 1 with the state Office of the Commissioner of Insurance that significantly raise the cost of title insurance. Their rate structure now starts at $375 on the first $15,000 of property value and adds per-thousand increment charges at different thresholds after that.

On Sept. 12, three more underwriters — Old Republic National Title Insurance Co., Westcor Land Title Insurance Co. and Commonwealth Land Title Insurance Co. — followed suit with their own increases, also effective Oct. 1. Those hikes were of different sizes, but the final rate structure in each case is the same as those for Fidelity National and Chicago.

That is also true for Stewart Title Guaranty Co., which filed its rate increase on Sept. 26 with an effective date of Nov. 1.

Together, those companies underwrite the vast majority of title insurance policies in Wisconsin.

The underwriters have also done away with what's known as "downward deviations," colloquially known as discounts. While Wisconsin requires underwriters to use the rates they file with the insurance commissioner, the state allows them to deviate downward from those rates. Until Oct. 1, discounts were offered to practically everyone who sold or refinanced a home, but the amounts varied widely. The move to eliminate discounts is in response to tightened regulations by the insurance commissioner, the companies say.

A prominent local title company president also says the rate changes are desperately needed because the industry has been suffering in recent years because of low prices resulting from Wisconsin's highly competitive title insurance industry and the lean years spawned by the real estate meltdown. Underwriters deny that there has been any collusion among them.

Consumers will definitely notice a price increase.

One local mortgage lender, who requested anonymity, says a comparison of the costs of a refinance before and after the rate changes revealed that the new rates for Commonwealth pushed the price for title insurance on a $245,000 home sale from $700 to $920, a 31-percent hike.

An area title agent, who agreed on the condition of anonymity to run the numbers, came up with similar results. The agent, using an example from an unnamed underwriter, found that the cost of title insurance on a $200,000 home sale went from $675 before the rate changes to $830 under the new rates, a 23-percent increase. For a $500,000 home sale, the cost went from $975 to $1,430, a 47-percent hike.

Larson says the changes have infuriated real estate clients, some of whom are already upset over the declining value of their homes.

"They're saying, 'I've got to pay an extra few hundred bucks because you gave me the wrong information,'" he says. "And the Realtors say, 'That's the information I was given in September when we started looking into this, and now it's changed.'"

The timing of the rate changes is raising some eyebrows.

"It seems kind of fishy," says Larson. "If the real estate industry sent something out to everybody saying all of our rates are going to be 10 percent (a 6 percent commission is common) starting Oct. 1, somebody would be filing an antitrust lawsuit."

Peter Carstensen, an expert on antitrust issues at the University of Wisconsin Law School, agrees that the nearly industry-wide rate change "looks a little suspicious."

But he adds that past state and federal court rulings make it hard to go after insurance providers with antitrust litigation.

"The message here is, 'Hey, we figured out that nobody could hold us liable,'" he says.

He adds: "This is the kind of thing, anywhere else in the world, if you saw it you would immediately as a government prosecutor convene a grand jury and you'd start looking for a criminal indictment."

Carstensen says despite court rulings that provide shelter for insurers who are required to file rates, as they are in Wisconsin, it may be possible to get an injunction against the rate increases or to win some other remedy under state law.

"The real question here is who can get into court successfully, and then what kind of remedy are they going to be entitled to," he says.

While the state Attorney General's Office won't comment on cases that are under investigation, a Department of Justice spokeswoman says the office is aware of the situation.

"We've heard about this, but we're not going to comment beyond that at this point," says spokeswoman Dana Brueck. "We are always concerned about things that may raise prices for consumers."

But John Arcidiancono, senior vice president of marketing at Stewart Title, denies that any collusion took place among the various underwriters, and that same message is echoed by others in the industry.

"We don't talk to our competitors," Arcidiancono says. "We filed our own rates."

Carstensen says Ted Nickel, the state insurance commissioner, could exercise his influence on behalf of consumers.

"He doesn't have much authority to change the rates, unfortunately," Carstensen says, "but he can make life pretty difficult going forward for these firms."

The prospects of that happening are uncertain.

J.R. Weiske, a spokesman for the insurance commissioner's office, says his office hasn't reviewed the new rate filings in detail, but he also says the office is in the business of promoting competition.

"I think there could be a concern," he says. "I don't know that there is, but I think there could be."

Weiske called the underwriters' decisions to eliminate discounts "an overreaction" that they will likely rethink when they feel the pressure of market forces.

"We don't expect that this is going to happen for the long haul," he says, "and they may be, to a certain extent right now, cutting their nose off to spite their face."

The underwriters have said they decided to do away with discounts after an April 30 bulletin from the commissioner reiterating that downward deviations have to be properly documented. The bulletin was in response to reports that title companies were providing discounts randomly, compromising predictability in the marketplace. The commissioner's office made it clear to the underwriters that discounts had to adhere to criteria contained in an established rate program, be based on the cost of title work or reduced risk factors, and can't be made for purely competitive reasons.

Weiske says the commissioner's bulletin was aimed at stopping a practice that had gotten out of hand.

"You just don't know whether consumers are being treated fairly," he says, "whether or not similarly situated consumers" are getting the same deal from the same company, rather than getting a better deal "depending on who they know or what they look like, or whatever."

In response, the companies simply did away with the discounts.

"Eliminating discounts is the key thing because the discounts are the things that were creating the competition," says Carstensen.

But Tom Rostad, owner and president of Dane County Title Co., says that in recent years, title companies have been at pains to make a profit in the state.

"They said they were having a hard time surviving in Wisconsin," says Rostad. "It was out of line with the surrounding states in terms of what was being charged, and there were so many deviations that they decided, 'We're filing new rates.'"

Rostad is not speaking on behalf of underwriters. His company, like other title service businesses, acts as an agent for underwriters and has to charge the rates they set.

Rostad points out that under the previous rate structure, residential customers were subsidizing large commercial clients, who paid lower rates. The new rate structure raises rates on commercial transactions.

"It's a level playing field across the board," he says.

The rates had not seen an increase for eight years, Rostad says, even as the rate of inflation rose. Low rates and discounts for both residential and commercial clients, resulting from intense competition, had put the Wisconsin title insurance market in a tailspin, he says.

"In my opinion, we were an industry with a death wish."

Rostad says the fact that the companies all went to the same rates at the same time is likely the result of one company filing rates, then the others following suit.

"I don't think they had any secret meeting behind closed doors and said, 'Hey, let's do this,'" he says. "It's an industry where word gets around."

But for homeowners, the decision to make selling and refinancing more expensive still stings.

"Imagine when you're selling your house and you're already taking a bath on it," says the Realtors Association's Larson. "You bring a check to the closing. Now they're saying they're nicking you for another few hundred bucks. Yeah, you're pissed."

North Carolina Regulator Calls for Hearing, Delay on Home Insurance Rates - Insurance Journal

Two weeks ahead of an election deciding whether he keeps his job, North Carolina's insurance commissioner told companies they'll have to prove they should be allowed to increase homeowner's premiums by a statewide average of 17.7 percent.

The move by Insurance Commissioner Wayne Goodwin at least postpones the rate increase that insurers had wanted to take effect on June 1.

Goodwin scheduled a hearing June 3 where the companies and staffers at the state agency will present arguments for and against the increase. The commissioner — either Goodwin or Republican challenger Mike Causey — would then decide whether any increase is warranted, and if so how large it should be. Insurers could appeal in court a decision they didn't like.

The insurance companies are represented by the North Carolina Rate Bureau. The group's director and attorneys didn't respond to requests for comment Tuesday.

The last homeowner's insurance rate increase was in 2008, before Goodwin took office. Insurance companies sought an average of 19.5 percent statewide and got 4 percent.

The agency headed by the Democrat seeking re-election to a second four-year term said the proposed rates appear "excessive and unfairly discriminatory." The state insurance commissioner's duty is to balance the cost of consumer and business insurance rates with the need to foster a competitive insurance market in North Carolina.

"After an initial review of the filing and comments submitted by the public, department experts believe the requested rate increases are not justified based on the data submitted," Goodwin's office said in a statement.

Goodwin's department said insurers may be trying to support their argument for a homeowner's rate increase by using old data, unjustified risk factors, and a profit calculation method previously denied by the state Supreme Court.

A model estimating hurricane damage and losses companies could face "does not appear to be adequately documented or justified," Goodwin's office said.

Causey has gotten a boost in coastal counties because the property insurance increases approved in 2008 went into effect during Goodwin's term, causing premiums to soar by up to nearly 30 percent along the coast.

Copyright 2012 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Hundreds of Hurricane Isaac victims show up for legislative Insurance ... - NOLA.com

"Without elevation (rebuilding is) like buying a new pair of shoes and then you go stand in the river. It doesn't make sense to me." -- resident

More than 200 St. John the Baptist Parish residents affected by Hurricane Isaac attended a state legislative Insurance Committee meeting in LaPlace on Wednesday to get answers about insurance concerns. Isaac, which came ashore Aug. 29, caused widespread flooding in St. John and required the emergency evacuation of about  4,000 residents who were stranded in homes surrounded by rapidly rising water. Parish officials estimate more than 7,000 houses were damaged during the storm.

Members of the Senate and House Insurance Committee held a joint meeting at the St. John the Baptist Parish Community Center to discuss insurance issues related to Isaac and to hear residents' problems and questions.

"Our goal is to try and answer questions and let citizens know that we are there to assist them in their recovery efforts," said Sen. Gary Smith-D Norco, vice chairman of the Senate Insurance Committee.

It was a meeting punctuated by applause from those in the audience as fellow residents shared with the panel of legislators their trials in the post-Isaac landscape. Residents' groans expressed their disagreement or disgust with answers from federal government agencies, such as FEMA representatives.

"I feel very, very frustrated right now," said one woman, who said she has lived in the Cambridge subdivision for more than 30 years and is wondering why there are no grants for home elevations. "Without elevation (rebuilding is) like buying a new pair of shoes and then you go stand in the river. It doesn't make sense to me."

Sen. Troy Brown-D, Assumption said the federal government determines flood zones, which is a primary step in deciding whether an area should be considered for an elevation program. However, Brown said he and other elected officials were pushing to fast-track the construction of a hurricane protection levee for St. John so that elevation wouldn't be needed.

Many residents said they don't understand how insurance companies determined "substantial damage" and the seemingly capricious nature of adjusters in issuing advance checks for property damage to some people while in other cases, withholding money until homeowners provide contract estimates.

Debra Schum said she questioned the logical nature of the National Flood Insurance Program and the FEMA Disaster Assistance Program, two programs meant to help residents in recovery efforts.

Schum said she received an advance from the flood program to start repairs on her house, but the check was made out to her and her mortgage company. The mortgage company wouldn't release the money without having an adjuster's estimate, which wouldn't come for another 30 days, she said.

"Why couldn't the check be made out directly to me?" Schum asked. When FEMA gives disaster assistance the money goes directly to the individual, she said.

Smith, who represents the area and helped schedule the joint session, said the meeting grew out of the many calls and conversations he and other elected officials have had with residents about the insurance process.

Residents were asked to submit their questions and include contact information on cards that were collected by legislative staff members. Smith and other panel members promised the audience that their concerns would be addressed. "If we can't get the issues answered tonight, we will follow up," Smith said.